Return and Exchange Policy
Returns and Exchanges
All returns and exchanges must happen within 30 days of purchase in mint, unworn condition, with original packaging. [Exception: Items purchased in November or December can be returned or exchanged, with above restrictions, by January 30th.]
Return shipping prepaid by customer except: free return shipping on exchanges.
When your return is inspected and approved a credit will be applied to your original method of payment.
Gift cards are not returnable.
Exchanges by Mail
1. Order your replacement pair at annarborbirkenstock.com and request a free return label in the Notes section of that order.
2. Send back original pair within 30 days of purchase in mint, unworn condition, using free shipping label.
3. When your original purchase is received and approved a credit will be applied to your credit card or other original method of payment.